BullDog 9.5k Winch W/Synthetic Rope

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, new, never installed, and the original box, undamaged. If there is any indication that the part was installed, or attempted to be installed, refund will be denied.  It is the buyer’s responsibility to ensure parts ordered will fit their respective vehicles, and incorrectly ordered items may be denied a refund dependant on the condition of the items once returned. Incorrectly ordered items will be returned at the buyers expense. If you have any questions about fitment before purchasing an item, email parts@dbmauto.com. 

To start a return, you can contact us at parts@dbmauto.com. Please note that returns will need to be sent to the following address: 18601 Lougheed Highway, Pitt Meadows, BC, Canada, V3Y 2J6

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at parts@dbmauto.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at parts@dbmauto.com.